---
url: /docs/kb/proof-of-address.md
description: >-
  Accepted proof-of-address documents and submission requirements for business
  and individual verification.
---

## Summary

Proof of address confirms where a business operates and where its key individuals live. It may be requested during business verification, individual verification of UBOs or authorized persons, and ongoing compliance reviews. Documents must show a physical address, the full legal name, and be issued within the last 90 days.

## When it is required

You may need to provide proof of address in the following situations:

* **Business verification** — confirming the registered or operating address of your company.
* **Individual verification** — confirming the residential address of Ultimate Beneficial Owners (UBOs), Authorized Persons, or other key individuals tied to the account.
* **Ongoing reviews** — occasionally, we may request updated documents during periodic compliance checks.

## Business proof of address

Your business proof of address document must meet the following requirements:

* Confirms the **current registered or operating address** of the company
* Is issued in the **legal name of the business** (exactly as registered)
* Was issued **within the last 90 days** (with some exceptions noted below)
* Shows a **physical address** — PO boxes and virtual addresses are not accepted

### Accepted business documents

We accept the following documents for business address verification:

* Bank statement in the business name
* Utility bill for the business premises (electricity, water, gas, internet)
* Government-issued correspondence addressed to the business
* Office or commercial lease agreement (must be current — may be older than 90 days)
* Business license that displays the company address
* Company registry extract or registration certificate
* Tax authority correspondence showing the business address

## Individual proof of address

For individual address verification, the document must:

* Confirm the **current residential address** of the person
* Be issued in the **individual's full legal name**, matching the name provided during onboarding
* Have been issued **within the last 90 days** (unless otherwise noted)
* Show a **physical residential address**

### Accepted individual documents

We accept the following documents for personal address verification:

* Utility bills (electricity, water, gas, internet, or landline)
* Bank or credit card statements
* Government-issued letters (tax notices, social benefit correspondence)
* Residence registration or certificate of domicile
* Residential lease or tenancy agreement (must be current)
* Local authority or municipal tax bills
* Insurance policies that show a residential address (home, health, or vehicle)
* Driver's license or national ID card — as long as it includes a full residential address and is still valid

## Document quality

A complete, high-quality submission avoids delays and follow-up requests.

### Your document must clearly show

* The **full legal name** (of the business or individual)
* The **complete address**
* The **date of issue**
* The **issuer's name or logo** (bank, utility company, government body, etc.)

### Submission format

* Upload a **clear, color scan or photo** of the document
* Accepted formats: **PDF, JPEG, or PNG**
* Maximum file size: **3 MB**
* The **entire document** must be visible — no cropped or partial images

### Photo tips

* Photograph the **original physical document** — not a screen or printed copy.
* Make sure all text is **clear and readable**, with no glare or reflections.
* Capture the **entire document** in the frame — don't crop any edges.
* Use **good lighting** and keep the image **in focus**.
* If applicable, send **both the front and back** of the document.

### Avoid submitting

* Photos taken of a screen, monitor, or another device
* Screenshots, or pictures of printed or photocopied documents
* Blurry, dark, cropped, or unclear images

**Note:** Screenshots are not accepted unless explicitly approved by our team.

## Related

* [Customers](/kb/kyc#required-fields) · [KYC Basics](/kb/kyc-basics#document-quality)