On-hold transactions are payins or payouts flagged as suspicious by BlindPay's transaction monitoring system. These holds help prevent fraud and money laundering, and maintain a healthy relationship with our banking partners.
How On-Hold Transactions Are Handled
When a transaction is flagged, BlindPay's compliance team manually reviews it to determine whether it's a false positive.
If the flag cannot be cleared internally, BlindPay sends you an email (or Slack message) with the transaction details and a Request for Information (RFI) asking for:
- The relationship between the sender and the customer
- The purpose of the transaction
- The expected outcome of the transaction
- Any other information that helps us understand the transaction
Once you respond, the compliance team reviews the information and decides whether to release the transaction.
Note: If the RFI is not answered within 24 hours, the transaction may be refunded to the sender.
Upcoming API Integration
We are replacing the manual RFI process with a dedicated API endpoint, so you can submit transaction information programmatically:
- You receive a webhook with the
on_holdstatus - You send a POST request to the new endpoint with the transaction information
- BlindPay collects and reviews it automatically
Watch our monthly updates for the release announcement. For programmatic handling of KYC/KYB RFIs, see the RFI API documentation.