On-Hold Transactions

Transactions flagged as suspicious by BlindPay's monitoring system, held pending compliance review or a Request for Information.

Summary

On-hold transactions are payins or payouts that BlindPay's transaction monitoring system flags as suspicious to prevent fraud and money laundering. BlindPay's compliance team reviews each flagged transaction, and may send a Request for Information (RFI) asking for transaction details. If the RFI is not answered within 24 hours, the transaction may be refunded to the sender.

How On-Hold Transactions Are Handled

When a transaction is flagged, BlindPay's compliance team manually reviews it to determine whether it's a false positive.

If the flag cannot be cleared internally, BlindPay sends you an email (or Slack message) with the transaction details and a Request for Information (RFI) asking for:

  • The relationship between the sender and the customer
  • The purpose of the transaction
  • The expected outcome of the transaction
  • Any other information that helps us understand the transaction

Once you respond, the compliance team reviews the information and decides whether to release the transaction.

Note: If the RFI is not answered within 24 hours, the transaction may be refunded to the sender.

Upcoming API Integration

BlindPay is replacing the manual RFI process with a dedicated API endpoint for submitting transaction information programmatically:

  1. You receive a webhook with the on_hold status.
  2. You send a POST request to the new endpoint with the transaction information.
  3. BlindPay collects and reviews it automatically.

For programmatic handling of KYC/KYB RFIs, see the RFI API documentation.

Questions? Reach our team at support@blindpay.com.
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