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Bernardo Simonassi•
Faster KYB, No More RFIs, and Website Field Required
Three changes to make compliance smoother and set expectations for an upcoming API requirement.
TL;DR
- KYB verification reduced from 3 business days to 1
- No more RFIs — only documents listed in our API docs will ever be requested
- Breaking change (May 2, 2026): the
websitefield becomes required when creating a Business customer
KYB Verification in 1 Business Day
KYB verification now completes within 1 business day, down from 3. No changes needed on your side — faster turnaround applies automatically to all new submissions.
No More RFIs
We will only ever request documents that are explicitly listed in our API documentation. Ad-hoc Requests for Information (RFIs) are eliminated. If it's not in the docs, we won't ask for it.
The only two exceptions where an RFI may still be issued:
- Unreadable or mismatched documents — when a submitted document cannot be processed by our KYC software (e.g., blurry scans, corrupted files) or when the document doesn't match the data provided (e.g., a proof of address missing the customer's name or showing a different address)
- Nested payment scenarios — when we identify that the company being onboarded operates a nested payment structure
website Field Required for Business Customers
Effective May 2, 2026, the website field will be required when creating a Business customer. Requests without it will be rejected.
Action required: Update your integration to include the website field before May 2 to avoid failed requests.