Go Back

Instance RFIs

Requests for Information now come in two kinds. Alongside the existing customer RFIs, BlindPay compliance can open an RFI on your instance itself, for example to refresh business documents during a periodic review. Your team answers from the dashboard's instance settings page or through the API.

TL;DR

  • New endpoints: GET /v1/instances/{instance_id}/rfi and POST /v1/instances/{instance_id}/rfi
  • Same section and field format as customer RFIs
  • Standalone by design: no status changes, no blocked payments, ever
  • If the 27-day window passes, the request simply expires and compliance follows up directly
  • Email cadence to all instance members at day 0, 7, and 17, plus an expiry notice

How it works

When compliance opens an instance RFI, every active member of your instance receives an email and the request appears under Settings → Instance in the dashboard. Fetch it with GET /v1/instances/{instance_id}/rfi, collect the requested fields, and submit them in a single shot with POST /v1/instances/{instance_id}/rfi.

Unlike customer RFIs, an instance RFI never touches your onboarding or KYB status and never blocks payins or payouts. See the Instance RFI documentation and the Instance RFIs guide for details.