Summary
Proof of address confirms where a business operates and where its key individuals live. It may be requested during business verification, individual verification of UBOs or authorized persons, and ongoing compliance reviews. Documents must show a physical address, the full legal name, and be issued within the last 90 days.
When it is required
You may need to provide proof of address in the following situations:
- Business verification — confirming the registered or operating address of your company.
- Individual verification — confirming the residential address of Ultimate Beneficial Owners (UBOs), Authorized Persons, or other key individuals tied to the account.
- Ongoing reviews — occasionally, we may request updated documents during periodic compliance checks.
Business proof of address
Your business proof of address document must meet the following requirements:
- Confirms the current registered or operating address of the company
- Is issued in the legal name of the business (exactly as registered)
- Was issued within the last 90 days (with some exceptions noted below)
- Shows a physical address — PO boxes and virtual addresses are not accepted
Accepted business documents
We accept the following documents for business address verification:
- Bank statement in the business name
- Utility bill for the business premises (electricity, water, gas, internet)
- Government-issued correspondence addressed to the business
- Office or commercial lease agreement (must be current — may be older than 90 days)
- Business license that displays the company address
- Company registry extract or registration certificate
- Tax authority correspondence showing the business address
Individual proof of address
For individual address verification, the document must:
- Confirm the current residential address of the person
- Be issued in the individual's full legal name, matching the name provided during onboarding
- Have been issued within the last 90 days (unless otherwise noted)
- Show a physical residential address
Accepted individual documents
We accept the following documents for personal address verification:
- Utility bills (electricity, water, gas, internet, or landline)
- Bank or credit card statements
- Government-issued letters (tax notices, social benefit correspondence)
- Residence registration or certificate of domicile
- Residential lease or tenancy agreement (must be current)
- Local authority or municipal tax bills
- Insurance policies that show a residential address (home, health, or vehicle)
- Driver's license or national ID card — as long as it includes a full residential address and is still valid
Document quality
A complete, high-quality submission avoids delays and follow-up requests.
Your document must clearly show
- The full legal name (of the business or individual)
- The complete address
- The date of issue
- The issuer's name or logo (bank, utility company, government body, etc.)
Submission format
- Upload a clear, color scan or photo of the document
- Accepted formats: PDF, JPEG, or PNG
- Maximum file size: 3 MB
- The entire document must be visible — no cropped or partial images
Photo tips
- Photograph the original physical document — not a screen or printed copy.
- Make sure all text is clear and readable, with no glare or reflections.
- Capture the entire document in the frame — don't crop any edges.
- Use good lighting and keep the image in focus.
- If applicable, send both the front and back of the document.
Avoid submitting
- Photos taken of a screen, monitor, or another device
- Screenshots, or pictures of printed or photocopied documents
- Blurry, dark, cropped, or unclear images
Note: Screenshots are not accepted unless explicitly approved by our team.